In 2020 there were no complaints regarding breaches of customer privacy or losses of customer data. (regarding Polenergia Dystrybucja Sp. z o.o.).
The risk management policy and internal control system adopted by the Polenergia Group as well as the procedures regulating the enterprise operating processes and principles enable management of various risks related to the achievement of its business objectives.
The risks related to the Group’s business are reviewed on a regular basis. As a result of these efforts, a register that classifies risks in terms of their significance and need for monitoring has been created. The whole process is taken care of by the risk management team which has been established to monitor risks and update the list of key risks on an ongoing basis. The Supervisory Board’s Audit Committee oversees the proper compliance with the described principles.
In 2020 there were no complaints regarding breaches of customer privacy or losses of customer data. (regarding Polenergia Dystrybucja Sp. z o.o.).
In 2020 one penalty in the amount of 1.000 PLN was imposed by the Polish Energy Regulatory Office. The penalty was related to the lack of making information on entities applying for connecting to the grid the sources with rated voltage higher than 1kV publicly available on the website.